Support

Grievance Redressal

Last updated: 11 June 2026

How to Raise a Grievance

If you have a complaint about a product, order, vendor, or any aspect of the ShipIndia platform, please contact us at hello@shipindia.co with the subject line "Grievance: [Your Order ID]". Include a clear description of the issue and any supporting photos or screenshots.

Response Timeline

We acknowledge all grievances within 2 business days. Complex cases (disputes, vendor investigations) are resolved within 7–14 business days. You will receive updates at each stage of the review process.

Escalation

If your grievance is not resolved to your satisfaction within 14 business days, you may escalate by emailing hello@shipindia.co with the subject line "Escalation: [Ticket ID]". Senior management will review and respond within 5 additional business days.

Grievance Officer

ShipIndia Grievance Officer Email: hello@shipindia.co Available: Monday–Friday, 9 am–6 pm SGT