Support

Cancellation Policy

Last updated: 11 June 2026

Cancelling Before Dispatch

You may cancel an order at any time before it is dispatched by the vendor. To cancel, contact us at hello@shipindia.co or WhatsApp +65 9445 4869 with your Order ID. A full refund will be issued to your original payment method within 5–7 business days.

Cancelling After Dispatch

Once an order has been dispatched, cancellation is no longer possible. You may return the item after delivery — please refer to our Returns & Refunds policy for eligibility and instructions.

Vendor-Initiated Cancellations

In rare cases, a vendor may cancel an order due to stock unavailability or fulfilment issues. If this happens, you will be notified immediately and receive a full refund within 5–7 business days.

Refund Timeline

Approved refunds are processed within 5–7 business days and credited to the original payment method (card or digital wallet). Shipping charges are non-refundable unless the cancellation is due to a vendor or ShipIndia error.

Contact

For cancellation requests: hello@shipindia.co or WhatsApp +65 9445 4869.