Support
Returns & Refunds
Last updated: 11 June 2026
Eligibility for Returns
You may return an item within 7 days of delivery if it is: • Damaged or defective upon arrival • Significantly different from the product listing (wrong item, wrong colour/size) • Missing parts or accessories Items that are not eligible for return: perishable goods, personalised/custom-made items, intimate apparel, and digital goods.
How to Initiate a Return
1. Email hello@shipindia.co within 7 days of delivery with your Order ID and clear photos of the item and packaging. 2. Our support team will review your request within 2 business days. 3. If approved, we will provide a return shipping label (for covered returns) or instructions for arranging return shipping.
Return Shipping
ShipIndia covers return shipping costs for damaged, defective, or incorrect items. For all other approved returns, return shipping is at the buyer's expense.
Refund Processing
Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The refund is credited to your original payment method (credit/debit card, or digital wallet). Shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
You may cancel an order before it is dispatched by contacting us at hello@shipindia.co or WhatsApp +65 9445 4869. Once dispatched, cancellation is not possible — you may return the item after delivery per the policy above.
Exchanges
We do not currently offer direct exchanges. Please return the original item for a refund and place a new order for the desired item.
Contact
For returns or refund queries: hello@shipindia.co or WhatsApp +65 9445 4869.